Returns & Refunds Policy
Welcome to Silkypjs.com! Your satisfaction is our priority, and we are here to ensure a smooth shopping experience. Please read our return and refund policy carefully.
Processing & Delivery Times
- Order Processing Time: 2 to 4 business days.
- Shipping/Transit Time: 5 to 7 business days.
- Total Delivery Time: The total time for your order to arrive equals Processing Time + Transit Time.
Return Policy
If you are not satisfied with your purchase, you may initiate a return within 30 days of receiving your order. Please note the following conditions:
- Return Shipping Costs: Customers are responsible for covering the shipping fees associated with returning items.
- Initiating a Return: To start a return, please contact us at contact@silkypjs.com.
- Partial Refund Option: If your return request is approved, but you choose to keep the item, we offer a partial refund without requiring the item’s return.
Exchange Policy
- Free Exchanges: We provide free exchanges for approved exchange requests.
- Exchange Process: To request an exchange, contact us via contact@silkypjs.com.
- Return Shipping for Exchanges: While the exchange itself is free, customers are responsible for the return shipping costs of the original item.